Saturday, October 5, 2013

SERVICE RESPONSE GUIDELINES



1
Within one hour from notice
of loss, a SERVPRO Franchise
Professional will contact you
to arrange for service.

4
Within four hours of loss
notification, a SERVPRO Franchise Professional will be on-site to start mitigation services (if necessary).

8
Within eight business hours,
a verbal briefing of the scope will be communicated to the appropriate person by a SERVPRO Franchise Professional.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.